Text Fraud Alerts
Keeping your account safe and secure is our highest priority! SHAZAM's Text Fraud
Alerts are part of our debit card protection program. You will receive text alerts when suspicious activity is detected on your Citizens 1st National Bank debit card. If you receive a “fraud alert,” reply Yes or No to confirm or deny the activity. If you reply No to the text (the activity is fraudulent), you’ll quickly receive a follow up text with a phone number that will take you to a SHAZAM fraud specialist. SHAZAM will also automatically block your debit card to prevent any additional fraudulent activity. If you reply Yes to the text (the activity was legitimate), you can continue to use your debit card as normal. If you don’t reply to the text, or your phone number is not a mobile number, we will attempt to reach you via automated voice call.
Text message alerts will come from: 72718
Automated phone calls will come from: 855-219-5399
Make sure to save these numbers to your contacts so you don’t miss any alerts. This added protection to your debit card is automatic and text message alerts are free. If you have any questions, or ever see a suspicious transaction on your debit card, please call (712) 732-5440 or (866) 508-2693 for SHAZAM's Fraud Operations.
Important: We will never request card or account information via text, phone or email.
SHAZAM is our debit card processor.